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JW Custom Hat Policies

Return policy, warranty and shipping policies


JW Custom Hats stands behind the quality of everything we sell and we want you to be happy. We are committed to the hat you designed to truly be “Your Hat, Your Fit, Your Style!”

Custom Hats:  Since our hats are specifically made for each customer, we are unable to provide refunds. If a hat does not fit properly, we are happy to adjust the size, call us at 801-977-0676 to discuss our options. You must contact us within 14 days of receiving your hat. If needed, we will issue a Return Hat Authorization Number (RHA#). 

Once you have received your RHA# your custom hat must be returned for adjustments in the original JW Custom Hats box in the same condition you received it in.  It must be returned within 20 days from the date you received the hat.  Please include the RHA# on the outside of the box and a copy of the packing slip or invoice.  We HIGHLY recommend that you insure and track your package. We are not responsible for any packages that are lost in shipping and can only help if you provide a tracking number.  We do not accept C.O.D. packages.

Upon inspection of the hat we will contact you.  Please allow 2-3 weeks to process the hat.

“Right off the Rack” Hats:  All sales are final (Original and Sale priced)

Tooling Warranty

We warrant that during the first 12 months, the tools will be free from defects in materials and workmanship unless bought USED/AS IS.  Our responsibility for defective goods is limited to repair.

For more information please call us at 801-977-0676.


When you place an order, we will estimate shipping and delivery dates based on the availability of your items.  Please note that the shipping rates on the items we sell are weight based.  All weights will be rounded up to the next full pound.  Shipping method will vary depending on size and weight of items ordered.

PLEASE NOTE: JW Custom Hats is not responsible for packages lost, stolen or damaged during shipment. All items will be insured and have a tracking number. 


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